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April 16, 2006

Comments

dearieme

Then I will repeat my suggestion that we send our jail-birds to foreign prisons, if only because I have a name for them: cell centres.

Will

People in the UK will still have print it off and file it in the right place. If this caveat is addressed, many docs might prefer totype the stuff themselves, or use voice recognition.

If the boss does not understand the difference between copy typing and dictation [sic], I doubt he'll remember to to arrange the right support.

Will

Will

People in the UK will still have print it off and file it in the right place. If this caveat is addressed, many docs might prefer to type the stuff themselves, or use voice recognition.

If the boss does not understand the difference between copy typing and dictation [sic], I doubt he'll remember to to arrange the right support.

Will

Phil

Why not get government services from low-wage economies? Because the quality of the work is likely to suffer; this loss of quality in turn is likely to be absorbed by people down the line taking up the slack.

The underlying problem is twofold, having to do with the nature of service functions and the nature of public service in particular. On one hand service functions cannot be thrown over the wall in the same way that goods can - or rather, they can only be turned into a series of function points with clean hand-offs by deskilling them to the point of removing much of their quality of service. On the other, demand for public services is inelastic: there are things that need doing and need doing well, whether or not it's possible to do them at a profit. A solution which trades off quality of service for cost is no solution at all.

Chris

Anyone who has extended exposure to the DWP's "workers" would probably welcome an inefficent Indian alternative. At least you'd know that they weren't doing it on purpose or as some sort of bleak entertainment:- "I'm putting you on hold whilst I speak to my manager." And doesn't it seem very 1950ish to speak confidently of poorer quality because it has been out sourced to the sub- continent (sorry Phil: perhaps you're too young to remember that was said about Japanese motor bikes.)

Phil

On the contrary, I grew up rhyming 'jappo' with 'crappo' (in my merry 1970s pre-PC way); it was some time before I realised I was being inaccurate as well as racist. But since Japanese motorbikes are private-sector goods and my argument specifically related to public-sector services, the point's not all that relevant.

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